Sr. Manager, Product Design @ Salesforce
June 2021 - Present

  • Managed the UX strategy for a portfolio of core AI products within Salesforce's Agentforce, the company's AI space for building and deploying intelligent agents. This portfolio included Einstein Studio, Retriever Builder, Prompt Builder, and Agentforce Data Library.

  • Drove a 25% month-over-month (MoM) usage growth for Prompt Builder, positioning design as a key driver of business impact and AI agentic capabilities.

  • Oversaw the end-to-end design and launch of key products like Retriever Builder and Agentforce Data Library. Guided iterative experiences to refine solutions that met evolving user and business needs.

  • Designed an AI co-pilot concept for user access control, validating a 65% reduction in clicks to complete tasks through user testing. Positive feedback from Salesforce admins led to full product funding.

  • Solved enterprise data governance challenges by designing Data Spaces, creating logical data boundaries through cross-team alignment that enable users to organize enterprise data based on business needs.

  • Scaled the UX team from 2 to 8 designers globally, through executive advocacy and strategic hiring. Established design practices and culture that accelerated innovation and delivery across the AI portfolio.

  • Created patented compliance application enabling regulated customers to identify data policies and configure compliant systems, reducing regulatory assessment time from weeks to hours.

  • Revamped user authorization management's information architecture, leading to a 30% decrease in the time required for Salesforce admins and developers to grant access permissions to users.

  • Simplified CLI framework for application deployment and configuration, enabling developers to install and update cloud platform applications with 70% fewer commands.

  • Led user research with 16 enterprise customers to identify identity management pain points, shaping Identity Service roadmap and establishing research framework adopted across product teams.

  • Led 5-person UX team building developer frameworks, designing application deployment, testing, and monitoring interfaces that reduced application development cycle time from weeks to hours.

  • Redesigned wireless network management experience to simplify network setup configuration that reduced setup time by 45%.

  • Created patented network visualization solving enterprise bottleneck detection challenges, enabling IT teams to instantly identify disconnected segments and network issues, reducing problem resolution time and minimizing network downtime.

Lead Product Designer @ Salesforce
January 2020 - May 2021

Manager, Product Design @ VMware Tanzu
Feb 2018 - Jan 2020

User Experience Designer @ Cisco
August 2013 - October 2017